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FAQ

Frequently asked questions

Answers about Tectus, service categories, request workflows, vendor participation, and platform standards.

Client questions

Tectus is an on-demand physical security platform that helps businesses request, manage, and coordinate licensed security coverage through one structured digital workflow.

Submit your request details — service type, timing, location, and notes. Tectus matches you with vetted providers and you coordinate and track everything in one place.

Tectus is built around faster coordination. Timing depends on the service and location, and urgent requests are supported.

Service questions

Executive & VIP protection, retail security, mobile patrol, alarm response, corporate security, event security, and fire watch.

Yes. Requests can cover one location or many, with coordination kept organized in one workflow.

Platform questions

Requests move through a process that prioritizes licensed, vetted providers with the right credentials for the job.

Yes. You can follow status from assigned to on site to completed, with a documented trail.

Vendor questions

Tectus GO is the vendor operations app for managing job requests, personnel assignments, schedules, and status updates.

Licensed, insured security companies can apply through a structured onboarding process. See Become a Vendor.

Still have questions?

Talk to the Tectus team

Reach out and we’ll help you find the right coverage.

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